Help desk component?

[carlosjac]

Are there any help desk component for mambo 4.5?
Thank you in advance
Carlos

[mediamechanix]

The Support Center component is a full blown support center with help tickets, links to a forum, knowledgebase, etc. If it is not available on mosForge, you can get it from mamboportal.com.

Are there any help desk component for mambo 4.5?
Thank you in advance
Carlos

[stingrey]

Actiually if its the component that I think mmx is referring to, it is a commercial product available here:
http://www.globodigital.net/component/option,com_frontpage/Itemid,1/

[mediamechanix]

The SupportCenter RC3 component is on mamboportal.com and I believe it is GNU/GPL. I have a single copy running as a shared component on a 19 node (19 Mambo installations in a single database) intranet under testing. It's being used to handle corporate IT support for a Fortune 500 company.

Each node is dedicated to a specific corporate division. We linked directly to a SupportCenter category desicated to each of those divisions, so only one copy was required when used with mamSites (simply changed all of the table prefixes to all_ and added the table names to the setQuery function in database.php.

[carlosjac]

The help desk component that appears in mamboportal.com isn`t a GPLed component.
It's a commercial product from globodigital.net

Thanks anyway

Carlos

[mediamechanix]

This is interesting. The beta 3 version (what we used) contained no header information, so there was no licensing information there but the most recent version is billed as a trial version.

I have a another solution in the works for the Zencart component that is called Customer Care Center. It supports help tickets, FAQ, RMAs, a knowledgebase, etc. but is no where near as complete as Support Center. At the moment, this is not a separate component but it could be with a bit of work.

[stingrey]

You could also wrap or use the static component to integrate a standalone progam into your template.

I suggested this to someone else, but you coule use http://osticket.com

THey acrtually use mambo to power their site, maybe you can convince them to try integrate it into mambo - if enough people ask, they may actually respond :wink:

On their forums they have already said they would like to see it integrated into mambo and someone discussed doing it, but no further news at this stage :(

[carlosjac]

MOSPray is a GPLed ticket system. It needs some work, but it isn't bad.
It's available here:

http://www.caneblu.com/www/content/view/5/2/

Carlos

[mediamechanix]

There are also a number of osCommerce help ticket systems that might be easier to convert because the code for these was designed to run as independent objects.

MOSPray is a GPLed ticket system. It needs some work, but it isn't bad.
It's available here:

http://www.caneblu.com/www/content/view/5/2/

Carlos

[buglerroller]

Ive been looking into http://www.cerberusweb.com/products.php , here is the link to their forum;
http://forum.cerberusweb.com/showthread.php?s=&threadid=4537

[DogTags]

What about the a6mambohelpdesk?

http://www.active6.com/en/index.php?option=com_remository&Itemid=52&func=fileinfo&parent=folder&filecatid=5

[buglerroller]

What about the a6mambohelpdesk?

http://www.active6.com/en/index.php?option=com_remository&Itemid=52&func=fileinfo&parent=folder&filecatid=5


IMO... Not complex enough.

[agmcb1]

:mambo: By coincidence I have tonight loaded mambo help desk and it worked great! As I understand it there are many parameters that can be changed and I came on the forum to see if I could find out how to change them, file download size, add catagories, customize messages etc.

There are a couple of others on www.mamboportal.com where they have live demos of components. Are they of use?

Post if you find a good component, what features are you after, the a6 seems to have everthing or am I too easily pleased?

Cheers